Pet Sitting Faqs

Frequently asked questions about our services.
Paddy the English Retriever in Mobberley

Pet Sitting Faqs


Frequently asked questions about our services.

Paddy the English Retriever in Mobberley

Pet Sitting Faqs


Frequently asked questions about our services.


Paddy the English Retriever in Mobberley
Unless we are fully booked we will always try our best to accommodate last minute bookings. If something crops up and you need to go away at short notice don’t worry, just give us a ring and we shall do the rest – 01565 818 118 / 07863 180 756.
Ideally we require as much notice as possible (especially for busy holiday periods) but we will do our best to accommodate any last minute bookings.
To make a booking  please email us via our Contact Us page.
  • A non refundable deposit secures your dog boarding / house sitting booking. The remaining balance is then due in cleared funds 4 weeks before the start of your booking.
  • For our pet sitting, cat sitting and dog walking services a deposit or a key fully secures your booking. Payment is then due 7 days before our first visit either by bank transfer and where payment is not received in accordance with these terms and conditions of business, the company reserves the right not to proceed with any previously agreed arrangements.
  • For home dog boarding if you give at least 4 weeks notice then you shall just forfeit your deposit. If you give less than 4 weeks notice then you shall forfeit 50% of the total fee and if you give less than 14 days notice then you shall forfeit 100% of the total fee.
  • For pet sitting visits if you give at least 7 days notice then no fees will be due but if you give less than 7 days notice then you shall forfeit 100% of the total fee.
  • For dog walks you must give at least 18 hours notice otherwise you shall forfeit 100% of the total fee.
  • For house sitting if you give at least 4 weeks notice then you shall just forfeit your deposit. If you give less than 4 weeks notice then you shall forfeit 50% of the total fee and if you give less than 14 days notice then you shall forfeit 100% of the total fee.
We are members of The Pet Sitters Alliance which includes insurance underwritten by Lloyds TSB. We have third party liability up to £2,000,000, cover for pets in our care up to £5000 and cover for key loss up to £10,000.
We recommend a minimum of one visit a day for all pets, as they can get ill if they don’t eat or drink for 24 hours. For younger cats under one, very playful cats and cats who demand lots of attention we recommend two visits a day to ensure they get they don’t get too agitated or lonely. We also recommend two visits a day for older cats as they are more prone to health problems and depression when left by owners. Of course it is up to you how many times you want us to visit your pets but we stipulate a minimum of one visit per day for the safety and benefit of the pets.
We can administer all types of medication to your pet whilst you are away including administration by injection. Please ensure that you leave enough medicine for the entire duration of your holiday plus a bit extra in case you get held up.
In the unlikely event that your pet becomes ill whilst you are away, then we will contact you immediately, and seek veterinary advice if needed.
No need to worry, we shall continue to visit your pets until you have confirmed with us that you’ve arrived home safely.
We will require a spare set of keys from you (2 sets if you have a self locking style door) and we can then either post them through your door after the last visit, or keep them safe for next time. All keys will be secured safely in our filing cabinet at home.

Please fill in the contact form below if you have any other questions.

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